Reminders

You need your clients to remember their appointments. Missed appointments cost you time and money, turning an organized, fully booked day into an unproductive nightmare. Letting your customers know about the appointment in advance will always be beneficial.

You can use the Reminders feature for your SMS, E-mail, and WhatsApp notifications to inform your customers in advance using the VivoCalendar Appointment Booking.

The most common reason for missed appointments is the client's need to remember the appointment time. Aside from the inconvenience, missed appointments represent several lost opportunities.

A simple text message reminder can significantly reduce missed opportunities by as much as 90%. Therefore, it is crucial to seize the opportunity to inform your customers in advance.

Decrease your waiting time.

With automated Reminder notifications, you can inform your customers about appointments before and after. This reminder will remind your customer of the right to change the appointment time or cancel his appointment.

Welcome Clients

Automating communication and allowing clients to respond at their convenience can significantly improve response rates. This is particularly useful when busy clients may forget their appointment time.

Long-term clients may be embarrassed by missing an appointment, so a gentle reminder makes it easier to keep appointments.

For example, we want to set an email reminder 10 minutes before the appointment starts. To do that, first, let's create a workflow.

Then, name our workflow and select "Booking starts" and the action "Send Email" or any action you want.

Then click the "Create" button. It will redirect us to the created workflow configuration.

There, we will edit the "Booking starts" option. Then, we can set our desired options. We've set 10 minutes for the "Before" option. It is also possible to select the "After" option to send notifications after 10 minutes of booking starts. The entire functionality is also available on the "Booking ends" option. It allows notifications to be sent before and after the end of the appointment.

Also, there are filters, using which we can set this reminder workflow for specific services, staff, or locations. After adjusting the options, click "Save."

The last step is to configure our "Send Email" action. You can also click the "Save & Test" button to check the appearance of your notification template before using it on a real appointment.